Perdika Tours is a Tourist Biro/Mediating Company, situated in City of Ohrid, Republic of Macedonia sout/west of Europe in the hart of Balkan Peninsula. We are small Company in comparing with Companies that are sponsored financially from the big corporations involved in tourism. Our experience for more than ten years has given us opportunity to work and became partners with Agencies who are respectable in Tourism in any sector or field. We give Energy, efforts, knowledge, harmony and safety, which is already, recognized by our Guests from over the world. But coming of foreign companies also means the stimulating development of domestic companies, especially the small and middle-size companies, that gains the chance to cooperate with foreign partners as their local suppliers of necessary goods and services. Perdika Tours recognizes the important role small businesses play in our economy and believes in contributing to the communities in which we work. This is the way to speed up and ease the development, also enables more efficient project realization, cause of knowledge about local trade market, but the cooperation also demands the respect of agreed and stated rules and regulations. Involvement of local authorities in partnership with private sector; investing in human resources rather than in structures obtain greater results, including sustainability strategy enables competitiveness on domestic and international markets. Perdika Tours provides services to customer according to availability at the time of booking posted on www.perdikatours.mk confirming in direct mail customer’s reservation submitted in completed reservation form. This page sets forth the terms and conditions under which PerdikaTours provides the information on this Website, as well as the terms and conditions governing customer’s use of this site. By making use of this site, customers agree to be bound by the terms and conditions we have outlined below. If clients do not accept these terms and conditions, do not continue to use or access this site. Contractual relationship exists between customers and when deposit, minimum 30% and regularly 40% of total services cost, is received by Perdika Tours. Voucher containing services to be obtained is issued and delivered upon final payment when customer gets travel instructions.
 reserves the right to cancel booking if customer does not pay the balance when due and adjust prices and times given or quoted should unpredictable circumstances make necessary /natural disasters, strikes, terrorist acts, sanitary disruptions, official interventions, war/.

Customers assume responsibility to select a trip most appropriate to their physical abilities and interests and are responsible for being in sufficiently good health to undertake their trip, so may be required to obtain a physician’s release. Customers are responsible for studying pre departure information; for bringing all necessary equipment and clothing; customers must abide by the authority of Perdika Tours leaders and/or local agents and guides.

PerdikaTours has obligation to terminate the services or holiday arrangements of anyone whose behavior is causing distress, damage or annoyance to other customers, staff, nature, any third part or property. Any enforced cancellation of this nature will be subject to full cancellation charges, having no obligation to refund or compensate, or to organize or pay for the return travel arrangements. Please inquire prior submitting reservation in order to avoid misunderstandings and fulfill expectations of both contractual sides. Thank You!

Ethno-eco cultural group packages

PerdikaTours is obligated to operate previously properly planned, quality quoted and arranged itinerary if only the reservation dead line and minimum of participants in group is assured. Early enrollment is encouraged as group size is limited and some trips require greater preparation time.

When minimum to operate tour is not obtained, customer and Perdika Tours agree upon the following alternatives: postpone reservation for the next term, accepting the particularly determined available conditions book the choice among all of Perdika Tours guaranteed departures/tour packages return to customer the total amount paid.

Additional rules for customers participating in advent tour packages are determined as customer’s responsibility to assuring requested health conditions and insurance as necessity.

Pricing policies

PerdikaTours prices of tour packages are determined by number of participants enrolled and minimum is clearly specified in all programs. All Perdika Tours package prices are based on double occupancy /sharing/ and single supplement is extra charged if/when available. PerdikaTours package prices include scheduled transportation during the trip unless otherwise specified; all accommodation and meals as specified in the respective itineraries; the services of experienced Perdika Tours guides/local guides and sightseeing with entrance fee specified.

Perdika Tours will not grant partial refunds for any unused tour package – trip arrangement : voluntary missed meals, sightseeing, transport…. after the trip has commenced or any refunds to trip members who do not complete any portion of the itinerary for whatever reason. Perdika Tours prices does not include all travel airfare, including in-country airfare, unless otherwise specified; transfers and luggage handling unless taking group arrangement; fee for passports and visa; foreign airport tax; tips to drivers, guides and other suppliers; items of a personal nature, such as equipment rental /e.g. snorkeling…/ laundry, phone calls, alcoholic beverages, camera fees.

Individual reservation is considered for 4 or less number of participants with prices related and specified. All prices are subject to change. Prices quoted are based on exchange rate and specified in eur. Deposit and final payment is to be settled either in EUR or denary when Perdika Tours invoice received. Exchange rate upon the rate of National Bank of Macedonia at the date of payment applied.

Village lodging – countryside

Accommodation facilities described and offered by Perdika Tours web site present the most accurate and real situation possible in genuine Macedonian private households providing services. Mostly situated in rural regions, private households are permanently inspected by state authorities, but not considered under world quality standardization, as there is none such on the world level. Village accommodation in Perdika Tours offer, sometimes difficult to access due to bad road conditions, takes its genuine underdevelopment, with preserved nature and authentic traditional way of life as the unique benefit for customers, enabling them emotional and spiritual relief as the most valuable advantage for the exceptionally convenient costs of the services provided.

Business and Conference services

Perdika Tours mediate in organization and realization of domestic and international business events, providing some of the following services to its clients /registration, membership, accommodation, transportation, transfer/. While visa obtaining is considered, the only way that Perdika Tours mediate is providing some documentation /invitation letter, voucher, flight ticket/ and giving information regarding the procedure of applying for visa. After client’s application for business event, Perdika Tours is obliged to send the pro forma invoice with complete details on it /Perdika Tours details, details regarding the person/organization that is making the payment, client’s name, full name, the date and the place of the event, payment purpose, overall amount to be paid, the date and the place of issuing the pro forma invoice, payment deadline/. The pro forma invoice must be officially signed. Except the pro forma invoice, Perdika Tours send the contract to the client, which should be signed by both contract sides. The contract consists of precisely defined regulations regarding the specific event, the rights and obligates of both contract sides. The contract is valid only if it is signed by both contract sides. The client is obliged to make advanced payment at least 30% of the overall amount, up to 5 days from the date of pro forma invoice issuing, while the overall amount should be made according to the date which is written on the pro forma invoice. In the case of cancellation or irregular payment by the client, Perdika Tours is authorized to keep the overall or parcel amount of the arrangement. The refundable level is precisely presented to the client in the moment of issuing pro forma invoice and it depends of the even type. The client may be released from penalties in the case of emergency situation, which is beyond clients’ scope and was unable to be predicted at the moment of contract ratification. If the client has valid reason for cancellation, he is obliged to provide Perdika Tours with written evidences for reasonable cancellation. Perdika Tours is authorized to cancel the reservation in the case of emergency situation, which is beyond its scope and was unable to be predicted at the moment of contract ratification. In that case, the overall amount which is paid by the client up to that moment will be refunded by Perdika Tours.

Perdika Tours right to cancel of modify contract

Perdika Tours can modify or even cancel reserved services before or during in case of unpredictable circumstances that could not be predicted, avoided or rectified. In that case Perdika Tours has to offer alternative services which is to be done only with customer’s approval / offered services have to be the same or a higher quality that the original one. Perdika Tours has a right to consult the customer and charge the difference in price if offered services are priced minimum 15% more than the already paid/. If no alternative services available, customer will get a full refund.

Customer rights for changes and cancellation

Canceling reservation has to be done in written form, regulated by specific Perdika Tours services categories conditions /ethno-eco-cultural tours, village lodging, business and convention services, educational and advent tours/ Cancelling in writing requires cancellation fee determined based upon the cancellation date, as follows :
20% of the total price if cancelled at least 59 days prior the beginning of services
40% of the total price if cancelled 58-15 days prior the beginning of services
60% of the total price if cancelled 14-8 days prior the beginning of services
80% of the total price if cancelled 7-2 days prior the beginning of services
100% of the total price if cancelled a day before, or at the same day when services should start

In case customer has a reasonable reason to cancel reservation, it is obligatory to provide to Perdika Tours the proof for the cancellation.

Perdika Tours commitments

Perdika Tours is obligated to make sure all the paid services have been provided as well as the selection of suppliers, and that the customer’s rights and interests comply with the good customs in the tourism. Perdika Tours will be responsible for all the paid services that were not provided to customer. Perdika Tours acts as an agent for the owners and/or contractors providing the services and means of transportation specified. Perdika Tours assume no responsibility in connection with any injury, death, loss, accident or delay which may be occasioned either by reason of defect or through the acts of default of any company or person engaged in carrying arrangements of the tour. No responsibility is accepted for any changes in schedule or other events resulting from improper health certificates or travel documents or as any or seasonal variations, labor strike, civil disturbance, political unrest and natural acts.

Complaints

If customer have a complaint about services provided by Perdika Tours it is obligatory to report the complaint on the spot in writing and to put it upon returning from holidays and end of services. Perdika Tours must provide customer with a full reply within 30 days. If customer find Perdika Tours respond unacceptable, customer can start a lawsuit. This case matter resolving is subject through the exclusive jurisdiction of the Macedonian State Courts.

Travel Insurance

Travel risk insurance is not covered by the published prices so individual insurances must be obtained. Some tour involve high altitude, extreme temperatures and varying lengths of duration which affect people differently. Certain tours including those involving high altitude require a medical questionnaire to be completed by a physician regardless of age.

Use of Site

One may use or download content displayed on Perdika Tours site for non-commercial personal use. One may also use or download content for promotion of Perdika Tours products. One may not use or download content for any other commercial purpose without Perdika Tours prior written permission. Perdika Tours has not reviewed all the sites linked to this Site and is not responsible for the content of any linked sites or any link contained in a site or any changes or updates to such sites (collectively “useful links”). Perdika Tours does not endorse or make any representations regarding any linked sites. One’s linking to any linked sites is at own risk. Perdika Tours also assumes no responsibility, and shall not be liable for, any damages to, or viruses that may infect one’s computer equipment or other property on account of one’s access to, use of, or browsing in the site or one’s downloading of content from the site. Perdika Tours may at any time modify these Terms of Site Usage and one’s continued use of this site will be conditioned upon the Terms of Site Usage in force at the time of one’s use.

Comments, Feedback and Other Submissions

Any questions, comments, suggestions, ideas, images, movies one submit to the www.perdikatours.mk Site or Perdika Tours by electronic mail or otherwise will be treated as non-confidential and non-proprietary. Anything one submit may be used by Perdika Tours for any purpose, including, but not limited to, reproduction, disclosure, transmission, publication, broadcast and posting. Furthermore, Perdika Tours is free to use any ideas, concepts, know-how, or techniques contained in any communication one sends to the site for any purpose whatsoever including, but not limited to, developing, manufacturing, and marketing products using such information. We hold the sources of information used for the purposes of this site to be reliable, however, views expressed here may be influenced by possible inaccuracies and/or incompleteness of the quoted data sources.

Copyrights

One should assume that all Content on the Perdika Tours site is copyrighted (unless otherwise noted), and may not be used, except as provided in these Terms or in text on the Site, without the prior written permission of Perdika Tours. Content displayed on the site are either the property of, or used with permission by, Perdika Tours.

Trademarks

The trademarks, service mark, designs and logos (collectively, the “Trademarks”) displayed on Perdika Tours Site are the registered and unregistered Trademarks of Perdika Tours and others. Nothing contained on Perdika Tours site should be construed as granting, by implication or otherwise, any license or right to use any Trademark displayed on the site without the written permission of Perdika Tours or such third party that may own the Trademarks displayed on the site. The pictures used in Perdika Tours promotion and Site are copyright protected and can not be used without Perdika Tours prior consent.

Data Protection and Privacy Policy

Customer’s privacy is important to Perdika Tours. Customer’s e-mail address and name, street address and telephone number are stored in Perdika Tours database. Perdika Tours will not sell, rent, trade, or give customer’s name, e-mail address, street address or any other personal information to any other organization. In order to process booking and to ensure travel arrangements run smoothly and meet customer requirements, Perdika Tours needs to use the information provided from customer, such as name, address, any special needs etc. Perdika Tours takes full responsibility for ensuring that proper security measures are in place to protect customer’s information and customer can be assured that Perdika Tours  will not pass any information onto any person not responsible for any part of customer travel arrangements. Perdika Tours must pass the information on to the appropriate authorities or relevant suppliers of customer’s travel arrangements such as airlines, hotels, transport companies etc. and if believes that such release is reasonably necessary to comply with the law, or to protect the property or safety of Perdika Tours or any of its affiliated companies, employees, users, or others. Future changes to Perdika Tours privacy policy will be posted in advance on Perdika Tours.